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Radio Show Player Help
If you are having trouble listening, connecting, or downloading audio files please consult the following links for instructions and helpful resources:
Suggested Media Players:
Windows Media Player:
To listen to live programs and most recorded programs your computer needs to have Microsoft Windows Media player installed. You can download Windows Media Player versions from Microsoft at the following links.
Download: Windows Media Player 9 for Windows
Download: Windows Media Player 9 for Mac OS X
Update Windows Media Player:
To play all program formats, and for best performance you may also need to update your Windows Media Player:
Go to: Microsoft's Codec Update page
Real Player:
Some Archived programs are in Real Audio Format and require Real Player. Later versions of Real Player may also be able to play our live and streaming programs. You can download and install a free version of Real Player below:
Download Latest Version of: Real Player
(For: Windows, Macintosh, Linux & Unix and Mobile Devices)
Troubleshooting:
Player Plug-ins not installed or will not load:
If you notice that the Media player opens but the player Plug-in (or Bar)
Does not load you may have to install the proper plug-in or enable it in your browser
(I.E. Netscape, I.E. Explorer, Firefox or Safari.)
This is a more common problem for Macintosh operating systems. Macintosh users must install both Real player and windows Media player for Mac, and have the proper mime-types enabled in their internet browsers to load the files needed to play active-x audio plug-ins.
In most cases, the Real Player and Windows Media Player installers automatically configure your Web Browser so that Real Player Windows Media player start when you click an audio or video link. If the appropriate player does not start when you click a media link, you may have to manually configure your Web browser. The following links provide information for configuring Macintosh and Windows browsers:
Windows Platform Internet Explorer 4.0x and 5.0x
PC Platform Netscape Navigator 4.0x - 4.7x
MAC Platform Internet Explorer 4.x
MAC Platform Netscape Navigator
Enable Java:
To load the Media Player as well as navigate much of the site you will have to Javascript installed and enabled. If windows fail to open or players do not load you should check to see you have Java Installed and your Browser has Java Scripts enabled :
For Instructions on enabling JAVA in your browser: Click Here
To check and download JAVA: Click Here
Unsupported File Types or missing Codecs:
If you have Microsoft Windows Media player versions 7.1 or above installed and some programs will not play, or you are receiving a message about "Unsupported File type" or unsupported "Codec" you may need to download and install Microsoft's Codec update package:
Go to Microsoft's Codec Update page
'Slow Connection" links will not play:
To provide the best possible listening experience for listeners on slow or dial-up connections most of our programs are available for listing and download in the latest WMA voice optimized format.
If "Slow Connection" links and downloads of these WMA files will not play, or you experience an "unsupported file type" or "Missing Codec" message you should be using Windows Media Player 9 or newer and the acelp.net codec:
Download: Windows Media Player 9 for Windows
Buffering:
We upgraded our streaming audio connections and servers to the latest available. While this connection is now state of of the art you may still encounter some interruptions or buffering. Typically buffering is more noticeable for those on dial-up and slow internet connections, or on connections or in areas with high internet traffic.
For best performance we suggest you use Windows Media Player 9 or greater and update to the latest Codecs from Microsoft.
Understanding Buffering
If you are experiencing extensive buffering problems, you might try:
Reconnecting to the internet and/or refreshing your player window.
While listing, reduce your browsing and programs that use the internet
Check for Spy ware and Viruses
Change buffering settings: Media Player - Windows Media player
Troubleshoot Internet connection problems
Suggested Media Players:
To manually configure Microsoft Internet Explorer 4.0x and 5.0x to automatically start RealPlayer 8 for Windows, do the following:
- Click the Start menu, choose Programs, and then Windows Explorer.
- In Windows Explorer, click the View menu and choose Options (or Folder Options).
- Click the File Types tab.
- Scroll to see if RealMedia File is in the list. If it is listed, double-click it to open the edit dialog box. If it is not listed, click the New button.
- In the dialog box, enter the following information:
Description of Type: RealMedia File
Content Type (MIME): application/vnd.rn-realmedia
Default Extension for Content Type: .rm
- Click the Edit button and enter the following information in the Action dialog box:
Action: open
Application used to perform action: browse to the location of Realplay.exe (default is C:\Program Files\Real\Realplayer\Realplay.exe)
- Click OK.
- Repeat the steps above for each of the file types whose information is listed below.
Description of Type: RealAudio File
Content Type (MIME): audio/vnd.rn-realaudio
Default extension for content type: .ra, .ram
Description of Type: RealVideo File
Content Type (MIME): video/vnd.rn-realvideo
Default extension for content type: .rv
Description of Type: RealAudio File
Content Type (MIME): audio/x-pn-realaudio
Default extension for content type: .ra, .ram
Description of Type: RealAudio File
Content Type (MIME): audio/x-pn-realaudio-plugin
Default extension for content type: .rpm
To manually configure Netscape Communicator 4.0x - 4.7x to work with RealPlayer 8 for Windows, do the following:
- Start Netscape Communicator.
- From the Edit menu, choose Preferences.
- Double-click Navigator to expand the list.
- Select Applications.
- Scroll to see if the RealPlay File type is listed.
If the file type is listed, select it and click the Edit button.
If the file type is not listed, click the New Type button.
- Enter the following information in the appropriate fields:
Description of Type RealAudio File
Extension .ra, .ram
MIME Type audio/x-pn-realaudio
- For the Application to use, click the Browse button and locate the Realplay.exe program. (The default location is C:\Program Files\Real\Realplayer)
- Click OK.
- Repeat the steps above for each of the file types whose information is listed below.
Description of Type RealAudio File
Extension .ra, .ram
MIME Type audio/vnd.rn-realaudio
Description of Type RealVideo File
Extension .rv
MIME Type video/vnd.rn-realvideo
Description of Type RealMedia File
Extension .rm
MIME Type application/vnd.rn-realmedia
Description of Type RealAudio File
Extension .rpm
MIME Type audio/x-pn-realaudio-plugin
To manually configure Microsoft Internet Explorer 4.x so that it automatically starts RealPlayer 8 for Macintosh, do the following:
- Start Internet Explorer.
- Click the Edit menu and choose Preferences.
- Click on the triangle next to Receiving Files to expand the list of options.
- Click File Helpers.
- Click the Add button.
- In the Edit File Helper dialog box, enter the following information:
Description: RealPlayer File
Extension: .rm
MIME type: application/vnd.rn-realmedia
- In the File Type section, click the Browse button, locate the RealPlayer 8 icon on your hard drive, and click OK. (By default, RealPlayer 8 is located in the Internet:Internet Applications:RealPlayer folder.)
- In the Handling section, choose Post-Process with Application from the How to handle list.
- Locate the RealPlayer 8 icon on your hard drive and click OK.
- Click OK, and then click OK again to save your changes.
- Repeat the steps above for each of the following file types:
Description: RealPlayer File
Extension: .ram
MIME type: audio/vnd.rn-realaudio
Description: RealPlayer File
Extension: .rv
MIME type: video/vnd.rn-realvideo
Description: RealPlayer File
Extension: .ra, .ram
MIME Type: audio/x-pn-realaudio
Description: RealAudio File
Extension: .rpm
MIME Type: audio/x-pn-realaudio-plugin
To manually configure Netscape Navigator so that it automatically starts RealPlayer 8 for Macintosh, do the following:
- Start Netscape.
- Click the Edit menu and choose Preferences.
- Click the triangle next to Navigator to expand the list of options.
- Click Applications.
- Click the New button.
- Enter the following information in the appropriate fields:
Description RealMedia File
MIME Type audio/x-pn-realaudio
Suffixes .ra, .rm, .ram
- In the Handled by section,
Click Application.
Click the Choose button, locate the RealPlayer 8 icon on your hard drive, and click Open. (By default, RealPlayer 8 is located in the Internet Applications:RealPlayer folder.)
- Click OK.
- Repeat steps 5-8, substituting the following file types:
Description RealPlay File
MIME Type audio/vnd.rn-realaudio
Suffixes .ra
Description RealPlay File
MIME Type video/vnd.rn-realvideo
Suffixes .rv
Description RealPlay File
MIME Type audio/x-pn-realaudio
Suffixes .ram
- Click OK to save your changes and close the Preferences dialog box.
Once the RealMedia file types are configured, you will also need to configure the browser to recognize the RealPlayer plug-in. Use the instructions below:
- Start Netscape.
- Click the Edit menu and choose Preferences.
- Click the triangle next to Navigator to expand the list of options.
- Click Applications.
- Click the New button.
- Enter the following information in the appropriate fields:
Description RealPlayer Plugin
MIME type audio/x-pn-realaudio-plugin
Suffixes .rpm
- In the Handled by section:
Click Plug-in.
From the drop down menu, choose RealPlayer Plug-in.
- Click OK.
- Click OK to save your changes and close the Preferences dialog box.
Copyright © RealNetworks, Inc. and/or its licensors, 1995-1999, all rights reserved
How to enable Java and Javascript:
Choose your browser:
Check and download Java:
Internet Explorer (Windows)
- For Internet Explorer 4: Click View | Internet Options
- For Internet Explorer 5+: Click Tools | Internet Options
- Click the Security tab
- Set your Internet zone security level to Medium
Alternatively, if you are using custom security settings, be sure that the following settings are enabled:
- Java Permissions
- Active Scripting
- Scripting of Java applets
- Click OK
- Click the Advanced tab
- Look for the Java VM heading and place a checkmark beside:
- Java console enabled
- Java logging enabled
- JIT compiler for virtual machine enable
Netscape (Windows)
- Click Edit | Preferences
- Click Advanced
- Place a checkmark beside Enable Java and Enable Javascript
Java Plug in (Windows)
- Click Start | Settings | Control Panel
- Click the Java Plug in Icon
- Click the Browser tab
- Place a checkmark beside Microsoft Internet Explorer and Netscape 6 and click Apply
- Close the Java Plug in Control Panel
- If you are using Internet Explorer 4: Click View | Internet Options
- If you are using Internet Explorer 5+: Click Tools | Internet Options
- Click the Advanced tab
- Look for the Java (Sun) heading and place a checkmark beside Use Java 2 v1.4 for <applet>
Opera (Windows)
- Click File | Preferences
- Click Multimedia on the left panel
- Place a checkmark beside Enable plug-ins, Enable Javascript and Enable Java
- Click OK
Internet Explorer (Mac OS)
- If you are using Mac OS9 Click Explorer | Preferences
- If you are using Mac OSX Click Edit | Preferences
- Click Java on the left panel
- Place a checkmark beside:
- Enable Java
- Alert on exception
- Log Java output
- Log Java exceptions
- Click Web Content on the left panel
- Place a checkmark beside Enable scripting
Safari (Mac OS X)
- Click Safari | Preferences
- Click Security
- Place a checkmark beside Enable Java and Enable Javascript
America Online 9.0
- Click Start, select Settings and Control Panel.
- Double-click Internet Options to open Internet Properties.
- Click the Security tab.
- Highlight Internet and click Custom Level.
- Verify that Active Scripting, Allow paste operations via script, and Scripting of Java applets are either set to Enable or Prompt in the Scripting section.
- Click OK.
America Online Versions 5 through 7
- Click Start, select Settings and Control Panel.
- Double-click Internet Options to open Internet Properties.
- Click the Security tab.
- Highlight Internet and click Custom Level.
- Scroll down to Scripting of Java Applets and select Enable.
- Click OK.
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